Providing IT support to those in need
Kidney Wales is a respected charity that helps provide patients suffering from kidney disease, and their families, with information, advice and assistance. With the history of the charity dating back more than 50 years, Kidney Wales’ vision has remained the same in “uniting the Welsh kidney community to enable pioneering world-class care, support and well-being services.”
Their needs
Techsol Group provides Kidney Wales with software and systems maintenance and IT support, as well as supplying the charity with various pieces of hardware. Alongside this, Techsol Group has also worked with them on unique individual projects including helping their team migrate from an on-premise server to the cloud, supporting with the moving of equipment during an office move, and a specialist piece of work with the Children’s Kidney Centre at University Hospital Wales.
What Kidney Wales said...
“Techsol Group’s response times are swift and handled professionally, and our systems operate smoothly, leaving us as a small charity, to get on with doing the day job. The team have exceeded expectations when we have required emergency support, particularly to enable a rapid shift to home working at the start of the pandemic and during our recent office move. I would have no hesitation in recommending these professional services to other charities.”
Ross Evans
Kidney Wales
Our solution
Techsol Group have given super quick and professional response times in terms of day to day IT helpdesk support, along with helping the team understand and make the best use of systems and equipment to match their specific needs. As the pandemic hit, Techsol Group was quick to provide the team at Kidney Wales with the ability to work from home and handle the difficult transition of moving communications systems to their new office. Techsol Group also provide regular advice on system and hardware upgrades.