Managed IT Support
Proactive support services that not only solve issues but also help to prevent them from happening.
Managed
IT support
Are your IT systems negatively impacting the efficiency of your business? This is too often the case for many businesses.
With regular preventative maintenance and proactive diagnosis of your network, you can rest assured data is secure and your technology is optimised.
Offering complete and complementary solutions, the support services we provide are developed around your business needs.
Designed to work for a variety of budgets, Techsol Group provide proactive IT support that is flexible, scalable and simple to manage.
Benefits of Outsourced IT Support
For businesses seeking reliable IT support without the expense of an in-house team, outsourced IT support is an ideal solution. With a multitude of benefits, outsourcing your IT support will bring you peace-of-mind as well as informed guidance from trained experts.
Cost
effective
With manageable monthly payments, no hidden fees, and uncapped support, our fully managed IT support offering provides value for money.
Quick
responses
Log a support ticket over the phone or via email, and our team will get back to you with a solution or asking for further information quickly.
Customer
retention
With 94% customer retention rate, there is a reason that our customers choose to stick with us.
Peace of
mind
Gain peace-of-mind that your IT systems are running smoothly in the background, and your systems will be covered if a potential disaster were to happen.
Supporting local businesses
With offices in Cardiff and Cornwall, Techsol Group have been supporting local businesses in South Wales and across the South West with their IT needs for over 20 years.
Based in The Maltings for over 20 years and St Austell Business Park for over 10 years, we have built a local presence in Cardiff, Cornwall, and throughout the South West, working with dynamic start ups as well as long established companies to provide quality technologies, IT management, and support packages to encourage a thriving business community.
Our team of expert IT support engineers take the time to get to know your business. We cut through the complexities of the digital world to help you make the best use of technology and future proof your investment.
Complete managed IT support
Your virtual IT department. Our customers are our number one priority, which is why We take the time getting to know your business processes, challenges, goals, and people.
Our support tickets are dealt with quickly and effectively by our expert team to minimise business disruption.
Our support contracts stay transparent and predictable, and we provide on-site engineers at no extra cost.
Complementary IT Services
Whether you're looking for consultancy services, additional support for a large IT project or someone to cover holiday/sickness absence, we have the resources to support you.
Our complementary services are flexible, providing what you need when you need it, without the added cost of having fully managed IT support. With services that range from cyber security solutions to independent audits, we can help to make sure your IT operations run efficiently.
What our customers say...
“Techsol Group recently carried out a review of our IT, and recommended a new server and cloud-based solution. The installation went smoothly and we are happy with the outcome.”
Heidi Gigg
Austen Knapman
“Techsol Group has supported us during the launch of Space2B at The Maltings and suggested a number of outstanding technical solutions for us to implement. The feedback from our users regarding the Sophos wireless has been excellent – they are very impressed. We would definitely use Sophos solutions again in the future for all our technical requirements.”
Gareth Oram
Space 2B The Maltings
“From excellent practical advice on suitable Voice Services and equipment – through to installation and the continued provision of Voice Services throughout changes to the company structure and the pandemic, nothing has been too much trouble. The service provided is extremely professional with pleasant, accommodating, supportive staff who are always more than happy to help. I can’t fault them.”
Emma John
Geraint John Planning
“Techsol Group’s service has been excellent since day 1, their knowledgeable team have ensured that we are always well-supported, and Andrew and the rest of the Techsol Group team are always quick to react should any problems arise.”
Managing Director
Hawkridge Farmhouse Dairy Produce
"Techsol Group's IT Support has enabled us to operate seamlessly, fixing our IT issues promptly and ensuring efficient operations. Their team are accessible, knowledgeable, and friendly, and having local technicians available is invaluable to us."
Tim Bartlett
Crepe Cuisine Cornwall Ltd
“Techsol Group have provided our IT services for 10 plus years. Their service desk response is excellent with a record of sorting issues quickly and confidently, if they promise to call back they do promptly. They also manage all the backup servers, the software updates, the replacement of PC’s and advise on making sure we are secure. As a small business, we are reliant upon their understanding of our requirements. I’d recommend them as a supplier.”
Delyn Packaging
Fixed fee: Uncapped service
Our support contracts are transparent and predictable, so there will be no hidden costs to surprise you. Having a predictable monthly cost it makes it easier for you to budget and control your finances.
We are so confident in our services that after your initial 12-month contract term has expired we offer a 60 day cancellation period.
Proactive monitoring
With constant monitoring, we can react quickly and proactively to support your systems. This means we can focus on eliminating problems before they have a chance to affect you.
Predictive hardware failures, capacity management, Windows updates and hotfixes, and asset management lifecycles are all areas that are consistently monitored by our expert team, giving you confidence in your business technologies.
On-site engineers
As part of your support contract, if an IT issue cannot be fixed remotely, Techsol Group will provide onsite engineers to ensure your business keeps running, at no extra cost to you.
Whatever your problem, Techsol Group’s experienced engineers are here to help solve it as quickly and efficiently as possible.
Full technical suite
Techsol Group not only provide complete managed IT support, we can also help protect your business with IT security, backup and recovery, and cloud services.
With a dedicated account manager for your business, you will receive quick and effective support to help implement and maintain your business’ technical suite. No matter the solution you’re looking for, we provide quality software and services to keep your business running efficiently.
Emergency Cover
Worried about sickness or holiday cover for your IT staff? With Techsol Group, you don’t need to. Techsol Group can provide emergency cover, remotely or onsite so you are always covered.
We can help keep your business running smoothly all year-round no matter what, meaning your IT systems are always in safe hands.
3rd line escalation
Is your company happy dealing with 1st and 2nd line IT issues in house but struggles with 3rd line issues? Our 3rd line technicians can complement your current team and work in partnership with you.
With our complimentary IT services, our team of specialist technicians have expert knowledge, to assess, diagnose, and follow industry best practices to find a solution to your 3rd line issues.
Independent IT Audit
Do you have an IT team in place but want a second opinion on what services your business could benefit from? Or want an impartial review of your current IT infrastructure for peace of mind?
Techsol Group offer independent business IT audits to assess the health of your existing IT infrastructure and can offer recommendations on how to make the most of your IT systems.
- Fixed fee
-
Fixed fee: Uncapped service
Our support contracts are transparent and predictable, so there will be no hidden costs to surprise you. Having a predictable monthly cost it makes it easier for you to budget and control your finances.
We are so confident in our services that after your initial 12-month contract term has expired we offer a 60 day cancellation period.
- Proactive monitoring
-
Proactive monitoring
With constant monitoring, we can react quickly and proactively to support your systems. This means we can focus on eliminating problems before they have a chance to affect you.
Predictive hardware failures, capacity management, Windows updates and hotfixes, and asset management lifecycles are all areas that are consistently monitored by our expert team, giving you confidence in your business technologies.
- Onsite engineers
-
On-site engineers
As part of your support contract, if an IT issue cannot be fixed remotely, Techsol Group will provide onsite engineers to ensure your business keeps running, at no extra cost to you.
Whatever your problem, Techsol Group’s experienced engineers are here to help solve it as quickly and efficiently as possible.
- Full technical suite
-
Full technical suite
Techsol Group not only provide complete managed IT support, we can also help protect your business with IT security, backup and recovery, and cloud services.
With a dedicated account manager for your business, you will receive quick and effective support to help implement and maintain your business’ technical suite. No matter the solution you’re looking for, we provide quality software and services to keep your business running efficiently.
- Emergency cover
-
Emergency Cover
Worried about sickness or holiday cover for your IT staff? With Techsol Group, you don’t need to. Techsol Group can provide emergency cover, remotely or onsite so you are always covered.
We can help keep your business running smoothly all year-round no matter what, meaning your IT systems are always in safe hands.
- 3rd line escalation
-
3rd line escalation
Is your company happy dealing with 1st and 2nd line IT issues in house but struggles with 3rd line issues? Our 3rd line technicians can complement your current team and work in partnership with you.
With our complimentary IT services, our team of specialist technicians have expert knowledge, to assess, diagnose, and follow industry best practices to find a solution to your 3rd line issues.
- Independent IT audit
-
Independent IT Audit
Do you have an IT team in place but want a second opinion on what services your business could benefit from? Or want an impartial review of your current IT infrastructure for peace of mind?
Techsol Group offer independent business IT audits to assess the health of your existing IT infrastructure and can offer recommendations on how to make the most of your IT systems.
Frequently Asked Questions
What are managed IT services?
Managed IT services is the outsourcing of management and maintenance of an organisation’s IT infrastructure, systems, and technology to a third-party provider.
What benefits can my business gain from using managed IT services?
Managed IT services provide benefits such as reduced downtime, improved security, access to specialised expertise, predictable costs, scalability, and the ability to focus on core business activities.
What types of services are included in managed IT services?
Our managed IT services include cyber security, helpdesk support, Microsoft 365 services, data backup and recovery, cloud services management, hardware maintenance, and much more.
How do managed IT services differ from traditional IT support?
Traditional IT support is often reactive, fixing issues as they arise. Managed IT services take a proactive approach, focusing on preventing problems before they occur and optimising IT infrastructure for performance and security.
Is my business too small/big for managed IT services?
Managed IT services are suitable for businesses of various sizes. Techsol Group offers customisable solutions to meet the specific needs of small businesses, large enterprises, and everything in between.
Are managed IT services only for specific industries?
No, our managed IT services can benefit businesses across a wide range of industries. Services can be tailored to meet the unique technology requirements of each industry.
How does security work with managed IT services?
Techsol Group typically recommends the implementation of a range of security measures, including firewalls, intrusion detection systems, regular security audits, and employee training to ensure the protection of your data and systems.
Can I keep some IT functions in-house while using managed services for others?
Yes, our managed IT services are flexible, allowing you to choose which aspects of your IT operations you want to outsource while retaining control over other functions if preferred.
What is the cost structure of managed IT services?
Our Managed IT services are a subscription-based model, where you pay a fixed monthly fee based on the services you choose. Costs can vary depending on the scope of services, the size of your organisation, and your specific requirements.
Managed IT Support Industry Insights
Tailoring BCDR Plans for SMEs
Tailoring BCDR plans for SMEs involves adapting to suit the specific needs and challenges faced by smaller businesses
Is AI a cybersecurity threat to your business?
Over the last 12 months, AI has become more prevalent in day-to-day life than ever, however, it has also brought some cybersecurity challenges that businesses must address.
Why do I need to back up Microsoft 365?
As the shift to home/flexible working continues, more organisations are taking advantage of cloud-based technology solutions such as Microsoft 365, SharePoint & Teams.
Business Continuity vs. Disaster Recovery: Understanding the Difference
Two crucial strategies that help organisations weather these storms are business continuity and disaster recovery but what are the differences between business continuity and disaster recovery?