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Sage CRM Support

Sage CRM Support

Here to support your business whether you need technical assistance or some extra guidance.

Sage CRM
support

Our accredited Sage experts have a wealth of experience providing friendly and professional support services for businesses in a variety of industries. We know the importance of having a CRM system that runs as seamlessly as possible, which is why our support services are uncapped, so you and your teams can log a support ticket as many times as is needed.

From human error to technical faults or if you just want to ask if there is an easier way to do something, our experienced and accredited Sage technicians are on hand to help.

How our Sage support services can help

Easy to access

Our support team can be contact by phone or email whenever you or your team need to log a support ticket..

Remote access

Securely accessing your CRM system remotely, our support experts can troubleshoot issues and resolve faults effectively.

Updates and upgrades

Stay in the know of relevant system updates and upgrades with help from our support experts.

Professional advice

Benefit from professional advice, offering practical information to help you get better use out of your solution.

Hints & tips

Our Sage support technicians are always around to offer hints and tips, and point you in the direction of useful resources.

Account management

With a dedicated account manager, benefit from a personalised approach to system resolutions.

Understanding your business
challenges

Every business has its own unique set of challenges, which is why our support tickets are prioritised on severity in the context of the business in question. As a Sage Platinum Partner, you can trust in our level of knowledge and expertise to resolve your technical issues quickly and effectively.

Our support team always aims to fix your issue while you’re on the phone, or you can log a support ticket via email if you would like us to contact you. If any faults within your Sage CRM solution can’t be fixed remotely, we’ll conduct and on-site visit at no extra charge to ensure the problem is resolved.

Sage CRM support costs

At Techsol Group, our support contracts run for 12 months and are uncapped in the number of tickets that can be logged. Costs are based on how many users your business has for the system, and whether you’ve chosen any additions, like extra sales or marketing functionality.

We believe we keep our costs competitive. Extra value is added to every support package through the extensive knowledge of our Sage experts, and quality of customer service we provide. Nothing is ever too much hassle for our team, and it’s our job to make sure your Sage CRM software is running as efficiently as possible for your business.

How easy is it to switch?

If you think that you should be getting more out of your Sage solution and would like to review your support options or just find out what another other Sage Business Partner could offer you, we would be more than happy to help. Whether it be just a price comparison or advice to find out if you are using your Sage solution to its full potential, we would be more than happy to answer any questions you may have.

Do you know how easy it is to switch
Support Partners?

It’s free of charge to switch business partners; the only change is who your Sage annual licence is managed by and who provides your support.

Why switch Sage Business
Partners?

Techsol Group has been a Sage Business Partner for over 20 years, all of our support team are fully Sage accredited so we can provide you with the best quality Sage support.

What do you need to do to
switch?

All you need to do to switch is drop an email to Sage to let them know you want to switch to Techsol Group, we’ll do the rest of the work for you.

Interested in switching Sage Business Partners?