Technical Support
Helping businesses get the most out of their business solutions with support from the experts.
Technical
support
Techsol Group provide uncapped support, so you can come to us with any questions or problems. It’s our goal to ensure your chosen solution runs as smoothly as possible, so your business can maximise efficiency and improve cash-flow.
With over 20 years of experience providing support services, you can trust Techsol Group to deliver knowledgeable advice, guidance, and resolutions to your system queries.
How our support services can help
Easy to access
Quick and easy access to our friendly and knowledgeable support team by phone or email.
Remote access
When needed, we will log onto your system to help troubleshoot and resolve issues.
Updates and upgrades
We will keep you updated on product enhancements, development, and new releases.
Professional advice
We deliver professional advice, workarounds, and quick resolutions to technical issues.
Hints & tips
We have a library of regular blogs and video tutorials offering practical advice and hints & tips.
Account management
A dedicated account manager will be available to offer quick solutions and guidance.
Support costs
The pricing we use for support services are based on a number of different factors, from number of users to number of servers, depending on the type of support you require.
Support contracts run for 12 months and are completely uncapped, so you and your team can call as many times as you need.
If a site visit is necessary to resolve an issue, this will come at no extra cost to you. However, to make sure you’re getting the most out of your solution, we always recommend you’re running on the latest version.
We keep our costs competitive, and believe we add extra value to your business through our extensive knowledge, exceptional support, and friendly and supportive customer service.
Industries we serve
Experts in digital transformation, we work closely with you to plan, prepare, and implement integrated technologies to revolutionise the way you work.
Industry Insights
Managed IT Services FAQs
Maintaining an in-house IT department can be a challenging and costly task. This is where outsourcing IT support shines as a strategic choice.
The Benefits of Outsourcing Your Cyber Essentials Assessment
Amidst the evolving landscape of cyber security, the Cyber Essentials assessment is a foundational framework for strengthening defences.
The Top 10 Reasons to Upgrade to Sage Intacct
Sage Intacct is a leading cloud-based financial management software trusted by businesses worldwide. Here are the top 10 reasons why upgrading to Sage Intacct can elevate your business.
Sage 200 Updates & End of Life
Make sure you are running the latest version of Sage 200, every Autumn, Sage places older versions of Sage 200 into ‘extended support’, and another version reaches ‘end of life’ status.