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What are Cloud Voice Services and how will they benefit my business?

With many businesses looking at ways to modernise and support remote working practices, cloud voice services are being adopted by more businesses everyday.

What are cloud voice services what are the benefits?

Cloud voice services are modern communication systems that allow phone calls to be made using the cloud rather than traditional phone lines.

With the Public Switch Telephone Network (PSTN) due to be switched off in 2025, business fixed lines and services will no longer be available. Because of this, businesses will need to move to a completely digital network.

Cloud voice services have many benefits for businesses looking to reduce costs and improve communication.

Flexibility

By having calls made over the internet, cloud voice services make it easier for businesses to facilitate remote working practices. With only an internet connection needed, phones can just be picked up from the office, and plugged in at home for it to be ready for use.

Cloud voice systems can also be configured to suit an individual business’s needs, for example you could choose to keep your existing number or select a new one. Additionally, they have extensive call handling and management features, and a user-friendly interface.

Communication

Businesses will benefit from greater business continuity and improved communication because unexpected events such as fire or floods will no longer take down your phone lines.

With cloud voice services and VoIP (Voice over Internet Protocol) systems, businesses will benefit from crystal clear audio. This will improve customer service and stakeholder relationships as conversations will be had more clearly and effectively.

Additionally, calls can be recorded for training, compliance, and/or auditing purposes, allowing businesses opportunities to improve their communication processes.

Low cost

No matter where your business is located, benefit from lower call costs using a local area number.

Cloud voice services are lower cost because they use an existing internet connection, rather than having to implement a separate system or purchase additional hardware. By combining voice and data capabilities on a single network, there’s no longer a need for separate lines and providers.

With a hosted VoIP solution, your provider will manage and maintain the network. This means there will be a reduced need for additional IT support if something goes wrong, leaving more time to focus on other areas of your business.

There are many benefits of cloud voice services, with flexibility, communication, and low costs, as a few of the most notable advantages. If your business is interested to learn more about cloud voice services, please don’t hesitate to get in touch. Our team will be more than happy to help answer any questions or queries you may have, just call us on 03300 245447 or email info@techsolgroup.co.uk.

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