Driving digitalisation
Digital transformation involves integrating systems and tools across all aspects of an organisation, creating seamless processes and enhanced agility.
What has prompted the shift to digitalisation?
Over the past few years, we have seen a rapid shift in how businesses operate. Fuelled by the Covid-19 pandemic, flexible working practices continue to be the norm. Customer expectations are also changing, due to the rise in popularity in next-day delivery services, the expectation of immediate gratification once a purchase has been made has led to an increased need for integrated digital platforms.
The shift towards digitalisation is being led by Millennials and Generation Z. More comfortable with embracing new technologies, including cloud computing, artificial intelligence, and automation, these modern generations are influencing businesses to adopt new technologies to streamline processes and increase efficiencies. More likely to value flexible working, this generation has also contributed directly to an increasing need for digital collaboration tools.
Benefits of digitalisation
Digitalisation is the process of using digital technologies to revolutionise the way a business operates, interacts with customers, and delivers value.
Digital transformation involves integrating systems and tools across all aspects of an organisation, creating seamless processes and enhanced agility.
Digitalisation can help businesses to:
-
- Increase efficiency
New technologies often include automation or artificial intelligence that can streamline processes, significantly reducing the time it takes to complete tasks. - Improved customer experiences
Provide a more personalised and efficient customer experience, and benefit from real-time customer feedback. - Access to quality data and insights
Access real-time dynamic data and insights to make informed business decisions. - Improved collaboration
Employees can collaborate on projects in real-time with help from video conferencing and business management tools, to boost communication across the business and work more effectively. - Increased agility
Respond quickly to changing market conditions to innovate faster.
- Increase efficiency
From building a digital infrastructure through to cloud-native accounting solutions, there are many ways businesses can adopt digitalisation.
Technologies driving digital transformation
There are a number of key technologies that are progressing rapidly and driving digital transformation. Some of those technologies include:
- Cloud computing
Cloud computing allows businesses to access and store data and software applications over the internet. Providing flexibility, scalability, and information security, systems that harness cloud technology are more agile and responsive to changing customer demands. - AI and RPA
Artificial intelligence (AI) and robotic process automation (RPA) are used in business software to automate routine processes, improve decision making and efficiency, and reduce costs. - Internet of things
Referring to a network of connected devices, the internet of things (IoT) involves having business devices collect and share data between each other, improving operational efficiency. - Big data analytics
Enabling organisations to analyse large volumes of data, big data analytics is used in modern business systems to provide valuable insights that drive more effective decision-making, and identify new business opportunities.
Challenges businesses face with digital transformation
When it comes to adopting digital transformation, there are some obstacles that businesses may need to overcome.
- Employee buy-in
Not everyone will be on-board with change, especially if they think it might threaten their role. However, if your business communicates effectively the reasons why you’re adopting digital transformation technology, and employees are reassured that this technology is designed to make their roles easier, employee buy-in will be far easier. - IT Infrastructure
Some businesses are working with legacy systems that aren’t designed to connect with new technologies. For businesses wanting to invest in digital transformation, they can adopt a hybrid approach, moving the technologies they are able to the cloud and leaving the legacy systems they need on-premise. - Investment
Implementing a digital strategy not only involves a financial investment but also requires an investment of time and resources.
Whilst these are obstacles your business might face, they can be overcome with help from a thorough digitalisation strategy, the necessary resources, and additional help from experts that have implemented these projects many times before.
Benefits of dealing with a single digital transformation vendor
With more organisations dealing with an ever-increasing number of suppliers, managing these external relationships can become a full time job for administration staff. By choosing a single vendor to take you on your digital transformation journey your business can benefit from saving time on the procurement phase, the vendor taking more technical responsibility away from you and just needing to contact one supplier for all of your technical needs should an issue arise.
Key takeaways
Digital transformation is crucial to the success of modern businesses. By adopting new technologies, organisations can more easily streamline processes and improve efficiencies to stay competitive.
There are several key takeaways for businesses looking to drive digitalisation, which include:
- The shift towards digital transformation will only grow as businesses become more competitive and look to better meet the needs of their customers.
- There are countless benefits that outweigh the challenges for businesses implementing digital transformation technologies, including increased efficiency and agility, improved collaboration, customer experiences, and access to quality data and insights.
- The key technologies driving digital transformation include automation, cloud computing, and big data analytics.
- Businesses face several challenges when looking to introduce digitalisation technologies, from employee buy-in to legacy infrastructure, however, these can be overcome with a strategy and expert help.
- A single digital transformation vendor can save you time, money and help to streamline your business operations.
For information about how to start your digital transformation journey, please don’t hesitate to get in touch. You can call us on 03300 245447 or email info@techsolgroup.co.uk and a member of our expert team will be more than happy to answer your queries.
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