Benefits of choosing a local IT provider
For small-to-medium sized businesses, having an internal IT team can be too expensive an outlay to justify. However, when outsourcing IT help, you should focus on companies that not only meet your needs, but offer value for money and can be onsite quickly in an emergency. In this blog, we highlight three key benefits of partnering with a local IT provider to deliver technical help.
1. On-site support
The ability to have on-site support is something that should never be undervalued. Whilst many technical issues can now be fixed remotely, however, there are still IT issues that can’t. Having access to a local team of IT support technicians is a huge bonus that will result in your business getting back up and running more quickly should a serious technical problem occur.
It’s always easier to show someone the technical difficulty you’re having rather than trying to explain it over the phone or via email, especially if it’s a complex issue.
2. Personalised services
Many outsourced national and international IT providers will only offer blanket services across their customer base, which usually means businesses are paying for services they don’t necessarily need, or need a more advanced version of. Either way, it’s money that could be better spent elsewhere.
Local IT providers commonly offer tailored services, so your business is only offered the solutions it needs to run safely and efficiently. By understanding your business in more detail, local providers can make recommendations and work with you on a more personalised level to make sure you’re getting the software, systems, and level of service your business needs.
3. Local Knowledge
A local IT solutions provider will understand your local community better, meaning they will have a greater understanding of the challenges you face as a business.
When it comes to disaster recovery, they give your business an instant advantage. For example, if your business is in an area that’s prone to flooding, a local IT provider can better prepare your IT systems and react faster should a flood happen. This is a way in which virtual IT providers don’t have all the knowledge, and can’t prepare your business for any eventuality.
IT is a crucial part of running a business efficiently and successfully. Whilst virtual IT providers may be a cheaper option, nothing will really compare to the quality of solutions and services of a local IT provider. If you’re unsure about the IT resources your business needs to operate securely and effectively, please don’t hesitate to contact us. Our team of friendly and knowledgeable IT support technicians are on hand to answer any questions and offer free, helpful advice. You can call us on 03300 245447 or email us using info@techsolgroup.co.uk.